---
title: "FAQs & Troubleshooting"
description: "### 5.1 - Products Not Showing in the Dropdown If your dropdown appears empty or shows \"No Products Found\", check: 1. **Filters too narrow:** try removing filters one at a time (especially price range and stock status) to see which…"
url: "https://pluginorbit.com/docs/faqs-troubleshooting/"
updated: "2026-09-02"
category: Product Dropdown Selector for Contact Form 7
---

# FAQs & Troubleshooting

### 5.1 - Products Not Showing in the Dropdown

If your dropdown appears empty or shows "No Products Found", check:

1. **Filters too narrow:** try removing filters one at a time (especially price range and stock status) to see which one is excluding your products.
2. **No published products match:** confirm the products you expect actually have the category/tag/attribute you filtered by, in **Products** in your WordPress dashboard.
3. **Include/Exclude IDs:** make sure the IDs you've excluded don't accidentally include products you wanted to show.
4. **WooCommerce not active:** the field depends on WooCommerce being installed and active.

### 5.2 - AJAX Search Not Returning Results

If typing in an AJAX-search-enabled field doesn't return any products:

1. Confirm the layout is set to **Select2** AJAX search only works with this layout.
2. Check your browser's console (F12 → Console tab) for JavaScript errors, which can indicate a plugin/theme conflict.
3. Make sure no caching or security plugin is blocking `admin-ajax.php` requests.
4. Try broadening or removing filters if your filters + search term together match zero products, no results is expected.

##

### Product Dropdown Selector for Contact Form 7

- What happens on a store with thousands of products?

  Enable **AJAX live search** (Select2 layout only) so the full catalog is never preloaded.
- Does it support products with size/color variations?

  Yes, automatically see the *Variable Products* article.
- Can I combine several filters at once?

  Yes, see the *Combining Multiple Filters Together* article.
- Can I show a running order total?

  Yes, see the *Quantity Field & Auto Total Price Calculator* article.
- Does this work with any WooCommerce attribute, or just Color and Size?

  Any attribute created under Products → Attributes is automatically available.
- Does this plugin collect any personal data?

  No, it only reads product data from your own WooCommerce store.