PluginOrbit / Support

Need help with a plugin?

Whether you have a question before buying, need help with a plugin, found a bug, or want to suggest an improvement, send us the details and we'll take a look.

Contact Support What can we help with?
Support channel
$ pluginorbit support --status
Support requests: OPEN
Plugin issues: ACCEPTED
Pre-sales: WELCOME
Please include as much relevant information as possible so we can understand the issue faster.
How can we help?

Choose the type of help you need.

Giving us the right context helps us understand your request and respond more effectively.

P

Plugin support

Having trouble configuring or using one of the plugins? Tell us what you're trying to do and what's happening.

Plugin Help
!

Report a bug

Found something that doesn't work as expected? Send the steps to reproduce it along with your WordPress and plugin versions.

Bug Report
?

Pre-sales question

Not sure whether a Pro plugin fits your requirements? Ask before purchasing.

Before Buying
$

Purchase or payment

Need help with an order, PayPal payment, purchase or accessing something you bought?

Orders
+

Feature request

Have an idea that would make a plugin more useful for your workflow? We'd like to hear it.

Feature Request
@

General enquiry

Something else? Send us your question and we'll point you in the right direction.

General
Send a request

Tell us what's going on.

Include the plugin name, relevant versions, and a clear description of the issue or question.






    Faster troubleshooting

    Give us the details. Save the back-and-forth.

    A short description like "the plugin isn't working" can be difficult to diagnose. Tell us what you expected, what actually happened, and the steps that caused it.

    PLUGIN Plugin name
    VERSION Plugin version
    WORDPRESS WP version
    ENVIRONMENT Hosting / PHP
    Quick answers

    Before you send a request.

    Yes. The free versions are published on WordPress.org and are intended to be fully working plugins rather than limited demos.

    Absolutely. If you're unsure whether a Pro plugin supports your requirements, contact us before purchasing.

    Include the plugin version, WordPress version, WooCommerce version if relevant, steps to reproduce the issue and any useful error messages or screenshots.

    Tell us which plugin you're using and include your purchase or order information when your request is related to a Pro purchase.
    Still need help?

    Let's figure it out.

    Send us the details and we'll take it from there.

    Contact Support