Frequently Asked Questions
PO Abandoned Cart for WooCommerce
Does this track guest checkouts, or only logged-in customers?
Both. As soon as a guest enters their email at checkout, their cart is tracked.
Does it work correctly with variable products (size, color, etc.)?
Yes, the exact variation selected is captured and shown everywhere, including in emails.
Can I send more than one recovery email?
Yes, add as many rules as you like under Settings.
Can I manually send a recovery email instead of waiting?
Yes, use “Send Now” on a single cart or select multiple and use the bulkaction.
Does it help with unpaid pending orders too?
Yes, see the Pending Orders tab.
Will I be notified when a cart is recovered?
Yes, if enabled under Settings > Admin Notifications.
What happens to my data if I delete the plugin?
Nothing is deleted by default. Enable “Delete all plugin data on uninstall” first if you want a full wipe.
Why didn’t I receive a recovery email immediately?
See the “Reliable Email Delivery” article above.